Exchange & Return Policy
Last updated: June 2026
We want you to love your AT LUXE pieces. If something doesn't fit or isn't quite right, we've made the exchange process as easy as possible.
Exchange Window
You have 14 days from the date you receive your order to request an exchange. After 14 days, we are unable to accept exchange requests.
Exchange Conditions
Items must meet the following conditions to be eligible for exchange:
- Unworn, unwashed, and in original condition
- Tags still attached
- Original packaging (if applicable)
- No signs of wear, perfume, stains, or damage
How to Request an Exchange
- Email us at luxe.co999@gmail.com with your order number and reason for exchange
- We'll confirm your request within 1–2 business days
- Ship the item back to us (customer covers return shipping)
- Once received and inspected, your new item will be dispatched within 3–5 business days
Non-Exchangeable Items
- Sale or discounted items
- Items that have been worn, washed, or altered
- Items without original tags
Defective or Wrong Items
If you received a defective item or the wrong product, please contact us within 48 hours of delivery with photos and your order number. We will replace or refund at no additional cost.
Questions? luxe.co999@gmail.com | Mon–Sat: 10AM–8PM